Articles

 Can I connect to your FTP servers using command line FTP in Windows?

Yes, we have no restrictions regarding the use of the windows command line to connect to our...

 Can I use the File eXchange Protocol (FXP) for site-to-site transfers?

We do not allow the use of the File eXchange Protocol (FXP) in the interests of security because...

 How can I limit an FTP user to a certain directory?

Additional FTP users added through the Online Control Panel Control Panel can be restricted to a...

 How do I connect via Dreamweaver?

To connect to the your website using Macromedia Dream Weaver UD4 or MX we recommend trying the...

 How do I connect via FTP from Mac OS X?

The Finder in more recent versions of Mac OS X has built-in support for FTP. All you need to do...

 How do I publish my site with Adobe GoLive?

When you're ready to publish your site, just connect to the FTP server by clicking the FTP Server...

 How do I set permissions on files and scripts?

Doing a CHMOD (changing a file's permissions) is the setting of access privileges for a file....

 How do I setup additional FTP accounts?

Additional FTP accounts are most commonly used to give others access to an account for the...

 How do I unlock additional FTP accounts?

Unlocking the main FTP account does not unlock additional FTP accounts, additional accounts must...

 I am unable to connect with FTP

Your FTP account may be locked, for more information, consult the article on FTP locking. All...

 I can't see the images on my website. Why?

There are several possible reasons why your images are not showing up on your pages as expected:...

 I'm connecting to FTP via ftp.mydomain.com which is not connecting?

Connecting to FTP via the domain name can produce problems if the name servers of the domain have...

 I'm trying to upload a large file onto my webspace, and the file manager inside the Online Control Panel Control Panel won't let me. Why?

This is due to the nature of the web based FTP used, and your browser/ISP connection timing out...

 I've uploaded files to File manager but cannot see them, they were recently visible. What's happened?

File manager has a 5mb memory limit which restricts the number of files that can be displayed if...

 Is it possible to assign a DNS address to the FTP lock function?

It's not possible to assign a DNS address to have permanent FTP access as the FTP server can't...

 My extra FTP account doesn't seem to work with PHP scripts.

In theory, this should work without issues as all FTP users on a hosting account have the UID,...

 The images on my website have been corrupted, what went wrong?

This can occur if you are uploading your images using FTP, using the Binary setting rather than...

 Unable to connect via FTP, the following error is being produced "530 Login failed. Perhaps your FTP access isn't unlocked?"

We have recently implemented an FTP locking system to improve security for all of our customers....

 What is FTP?

FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the...

 Why am I getting Error 530. Maximum number of users (3) when trying to connect via FTP?

You will see this error when an attempt is made to exceed the limit of 3 concurrent FTP...

 Why can't I upload large files with FTP?

FTP uploads are limited to 200MB per file. If you really need to use a larger file than this in...