Can I access eXtend using a secure (SSL) connection? Yes, you can access eXtend at: javascript:nicTemp(); Can I have access as root to the server? As the servers that provide shared hosting accounts are shared between several customers, we're... File Manager session expiry errors In order to keep your files secure against various threats, File Manager requires that your... How can I manage my MySQL database? Once you have created a database using your Online Control Panel Control Panel you will be able... How can I see email addresses on my email distribution list? To view, add, amend or remove email addresses from your distribution lists simply log into your... How can I upload my MySQL database? There are numerous ways to upload a MySQL database, we would strongly recommend trying methods 2... How do I access the raw web access or error logs? Simply log into your Online Control Panel Control Panel and click on 'Log File Download' in the... How do I connect to my MySQL database? A simple php script to open a connection to a database Save this as .php and then... How do I create a MySQL database? If your account type includes MySQL databases, then log in to your Online Control Panel Control... How do I create a mail box? Creating mail boxes inside Online Control Panel is nice and easy, and can be done in just 3... How do I run scheduled tasks (cron jobs) on my account? Scheduled tasks (also known as cron jobs) can be set up though Online Control Panel. This feature... I am having problems uploading via the File Manager. The File Manager makes use of Adobe Flash technology, and requires Flash Player 10 for full... I want to stop someone visiting my site – can I block them? If you know the IP address that they are coming from then you can block them from visiting your... I'm trying to upload a large file onto my webspace, and the file manager inside the Online Control Panel Control Panel won't let me. Why? This is due to the nature of the web based FTP used, and your browser/ISP connection timing out... I've uploaded files to File manager but cannot see them, they were recently visible. What's happened? File manager has a 5mb memory limit which restricts the number of files that can be displayed if... JustAnInstaller Log Entry If you see the 'JustAnInstaller' user agent from an IP starting "79.170.xx.xx" in your websites... On accessing the control panel, the error "for security reasons your session has expired" is displayed? There are a few reasons why the session expiry error is displayed when accessing the Online... What FTP details does Joomla require? If you wish to set up Joomla to work with your FTP server, you will need the FTP details:... Why am I getting a 550 error when trying to create folders in file manager? This suggests a permissions problem related to the creation of the account. You should contact... Why am I not redirected to the iPhone optimised version of the control panel on an iPad? The iPad is designed so that standard full page websites should function much the same as on a... Why do some of my files appear with a red background in File Manager? The red background indicates that a file has incorrect permissions. Any permissions that would...