Articles

 A custom filetype isn't being recognised, how can I make sure it is?

You can force this through using a '.htaccess' file. Remember that the directives inside an...

 Accesses to all files result in '500 Internal Server Error' messages

500 Internal Server Error messages on every page are typically an indication of a misconfigured...

 CGI scripts fail with 'exec format error'

A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...

 Can I have access as root to the server?

As the servers that provide shared hosting accounts are shared between several...

 Can I run a game server on my hosting account?

Such processes are not permitted on any of the hosting accounts we offer. However, you are...

 Can I run an IRC Bot or other IRC related scripts on my hosting account?

The running of any IRC related scripts on your hosting account is strictly forbidden and against...

 Can I use Teamspeak on my hosting account?

We do not allow such permanent processes on any hosting account. However, you are free to run...

 Can each one of my accounts be on a separate IP address?

IPv4 addresses are in global short supply, and Insight Hosting has to justify every IP address...

 Can you set "register_globals" to ON in PHP for me?

Such a global change to the php.ini config is a well known security risk and affects all other...

 Common server software requirements

All standard Apache modules are installed on the web servers, including mod_rewrite. In addition,...

 Does Insight Hosting support Image::Magick?

Yes we do, and in case you need to know the exact version number, at the time of writing, the...

 Does Insight Hosting support SSI (Server Side Includes)?

Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...

 Does Insight Hosting support SSI (Server Side Includes)?

Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...

 File Manager session expiry errors

In order to keep your files secure against various threats, File Manager requires that your...

 Google sitemaps has not worked

Check the following:- Does your site have a redirection or rewrite to another directory? For...

 How can I change the file name extension of my index page?

It is possible to name your default index page something other than index.html, index.cgi,...

 How do I access the raw web access or error logs?

Simply log into your Online Control Panel Control Panel and click on 'Log File Download' in the...

 How do I install Locked Area Lite?

Before you install Locked Area Lite you need to create a folder that you want to protect - this...

 How do I set permissions on files and scripts?

Doing a CHMOD (changing a file's permissions) is the setting of access privileges for a file....

 How do I setup trackbacks in Wordpress

Trackback – Howto What trackback does – an example. Suppose you read a post on someone...

 How to configure Mambo to handle 404 errors for search engine optimisation such as Google site maps?

Sites that have been developed with the involvement of Mambo may encounter problems when...

 I can't get SMTP working with my Actinic install. Why?

Versions prior to v7 do not support authenticated SMTP. To obtain a free fix for this, go to...

 I can't see the images on my website. Why?

There are several possible reasons why your images are not showing up on your pages as expected:...

 I have created an include file that contains a username and password for a database. How do I prevent people from accessing that file directly?

Protecting PHP Includes In order to create a PHP file that is inaccessible from the WWW,...

 I made some changes to my site, but when I view it still has the old pages, why is that?

It is likely that you are pulling up a cached (a stored) version of your page. To fix this...

 I need to place a file into the webspace which can't be downloaded. Where do I do that?

Any files outside of the public_html folder can not be downloaded but can be called by path as...

 I've created a cgi-bin inside my public_html folder, placed my script into it and yet it can't be found. Why?

The 'cgi-bin' is a protected folder name and will always point to the cgi-bin in the root of the...

 I've installed the formmail script, but my form isn't working. Why?

The Formmail Script is provided via the Online Control Panel Control Panel, full usage...

 I've put up my site but I still see the standard index page. What's up?

When we create a hosting package, we place a simple index.html page into your hosting package....

 I've uploaded a compiled CGI program why does it not run?

This applies to Linux hosting accounts only. If the program is a CGI binary written in a...

 I've uploaded files to File manager but cannot see them, they were recently visible. What's happened?

File manager has a 5mb memory limit which restricts the number of files that can be displayed if...

 Is Coppermine protected from the sql insertion exploit?

Upgrade Coppermine to v1.4.18 Addendum - Our one-click installer is now version 1.4.26 so fresh...

 Is mod_rewrite installed?

Yes, mod_rewrite is installed on our Linux servers, and Apache-style rewrites are available on...

 My CGI/ASP/PHP script is giving an error when trying to write to a file.

This applies to Linux hosting accounts only. This is almost certainly down to incorrect...

 My CGI/Perl scripts are failing with error 500 (Internal Server Error)

These errors are nearly always related to a coding error within the script, or bad variables...

 My images aren't uploading into the Website Builder Plus, why?

There are some limitations on the size of images that you can load into the Web Builder Plus...

 My links are not working. What is wrong?

First of all, check that the link is correctly spelled, and that the correct case is used -...

 My links are not working. What is wrong?

First of all, check that the link is correctly spelled, and that the correct case is used -...

 My script needs a higher memory allocation, how do I increase it?

You can create your own php.ini file inside whatever sub-directory your script is in. There's a...

 My script states that the MAX_JOIN_SIZE setting in MySQL set to low. How do I increase it?

MySQL will refuse to execute select statements that process a very large number of rows. You...

 My site is infected with Malware - what do I do?

There is a windows PC virus that is able to capture FTP passwords from you whilst you are using...

 My website is behaving strangely, how do I find out if it has been hacked?

The first thing to do is to look over your files using FTP, or the File Manager in the control...

 Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?

We do not allow scripts to run under 777 for reasons of security. Executable scripts should run...

 The images on my website have been corrupted, what went wrong?

This can occur if you are uploading your images using FTP, using the Binary setting rather than...

 What are the settings for Actinic Catalog (Business and Developer)?

The settings are as follows:-...

 What is 'Traceroute'?

Trace (also known as Traceroute or TRACERT in Windows) is a utility that traces a the route that...

 What is JavaScript?

JavaScript is a web scripting language used to make web pages more interactive by allowing pages...

 What is Linux?

Linux is a UNIX-like operating system that was designed to provide personal computer users a free...

 What is the path to perl?

/usr/bin/perl You can also find information on paths to other useful programs by logging in...

 What is the path to sendmail?

Should you need the absolute path to sendmail for use in a CGI script, it's in...

 What is the server path?

The path to your website is partially determined by your domain name, but is in the following...

 What modules are installed on the server?

Simply log into your Online Control Panel Control Panel and select Web Diagnostics. Under that...

 When I try and view my website I get an HTTP Error 403 - Forbidden message.

A '403 Forbidden' message means that the browser has requested a page that it is not permitted to...

 Why am I getting a 550 error when trying to create folders in file manager?

This suggests a permissions problem related to the creation of the account. You should contact...

 Why aren't my AWStats or Webalizer stats pages updating / working?

The stats are automatically updated when you visit the correct URL. That is, the URL must not...

 Why can't my script make a connection to my own website?

If your script attempts to make an HTTP connection to a URL on the same server then that will...

 Why do I get a red (x) where my images are supposed to appear?

Check to make sure the names of your files match the path in your HTML code. If your files are...

 Why does Locked Area keep asking me for my username/password?

This usually happens when you try to install Locked Area to a folder called "members". Locked...

 Why does my BitTorrent Tracker not work on my hosting account?

We disallow all BitTorrent scripts and our firewall prevents the use of BitTorrent trackers on...

 Why does my PHP script fail with 'Fatal error: Allowed memory size of 8388608 bytes exhausted'?

PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached, the...

 Why does my script produce a 'file permissions error'?

CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...

 Why is my scheduled task (CRON job) not running?

If the scheduled task did not run check the following before contacting support. 1) The file...

 Why is my secure site not showing the padlock in the browser?

The main reason for this is the use of a http:// link to a graphic or script inside the site...