Articles

 Common server software requirements

All standard Apache modules are installed on the web servers, including mod_rewrite. In addition,...

 Do the statistics include referrer information?

Yes, all statistics with Insight Hosting include the referrer information. You can use this...

 Do you support Blogs on your packages?

Yes we do - you'll need to select a package that includes MySQL databases as all major blogging...

 Do you support Real Audio?

Insight Hosting supports Real Audio via HTTP streaming. If you want to setup HTTP streaming on...

 Do you support Streaming on your servers?

Yes we do. Using the HTTP streaming method, we can support the streaming of preloaded clips from...

 Do you support Zend Optimizer?

Zend Optimizer is available for use on our servers, though optimized code is not supported by us...

 Do your servers support Flash?

Yes, all accounts support the use of Flash on the Web Site. Although Flash is compatible with our...

 Does Insight Hosting support Cold Fusion?

No - this is not a technology that we currently support.

 File Manager session expiry errors

n order to keep your files secure against various threats, File Manager requires that your...

 How can I limit an FTP user to a certain directory?

Additional FTP users added through the Online Control Panel Control Panel can be restricted to a...

 How do I access the error logs for my hosting package?

The raw access and error logs are kept in the 'logs' directory of your site. You can download...

 How do I create streaming content?

That depends on the type of file you wish to stream. MP3 files can be created by a variety of...

 How do I install Locked Area Lite?

Before you install Locked Area Lite you need to create a folder that you want to protect - this...

 How do I run scheduled tasks (cron jobs) on my account?

Scheduled tasks (also known as cron jobs) can be set up though Online Control Panel. This feature...

 How do I set up 404/500 error pages?

This article covers two ways to set up 404/500 error pages, but there are many additional methods...

 How do I setup additional FTP accounts?

Additional FTP accounts are most commonly used to give others access to an account for the...

 How long are access logs and statistics stored for?

We store the current half-month that you are in and the previous three half-months. For example,...

 How to configure Mambo to handle 404 errors for search engine optimisation such as Google site maps?

Sites that have been developed with the involvement of Mambo may encounter problems when...

 I have bought a secure certificate (SSL) with you, how do I add a GlobalSign smart seal image verifier?

Once the certificate has been installed, you can get the code for the site seal image from...

 I have bought a secure certificate (SSL) with you, how do I know it has been installed correctly?

You need to visit your domain using "https://" at the start including the "www." part of your...

 I have ordered an SSL certificate or I have renewed my SSL certificate, but it does not look to be active

Our SSL certificates are provided by GlobalSign, and upon purchase, they send an authorisation...

 I would like to be able to see a breakdown of countries in my Webalizer statistics.

It is possible to get a breakdown of countries in your Webalizer statistics but it is not enabled...

 I've installed the formmail script, but my form isn't working. Why?

The Formmail Script is provided via the Online Control Panel Control Panel, full usage...

 Using PHP5 makes all my products disappear in OSCommerce

We have updated our version of php so the default used is PHP5 rather than PHP4. This can cause...

 What Java Support is in place at Insight Hosting?

We support Javascript and Java Applets as standard as they are client-side. We do not support...

 What is Python?

Python is an interpreted, interactive, object-oriented programming language. It is often compared...

 What is SSCN and do you support it?

SSCN stands for Set Secured Client Negotiation and is a method of site to site data transfer. As...

 What is the format of the web server log files?

The access logs are in the standard apache "combined" format with the name of the virtual host...

 What version is your shared SSL certificate?

All our shared SSL certificates are Version 3.0 signed by Equifax Global, using AES 256bit...

 Where is the dictionary directory?

On the web servers, there is a dictionary file called "words" in the directory /usr/share/dict.

 Who supplies you with the SSL certificates?

Our SSL certificates are supplied by GlobalSign.

 Why aren't my AWStats or Webalizer stats pages updating / working?

The stats are automatically updated when you visit the correct URL. That is, the URL must not...

 Why do you not have a one click install for Magento shopping cart?

Magento is a very resource hungry application, we have found it performs poorly on shared hosting...

 Why does Locked Area keep asking me for my username/password?

This usually happens when you try to install Locked Area to a folder called "members". Locked...