Articles

 "Secure Connection Failed" error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad: Secure...

 Can I send emails using DKIM?

No, DKIM is not supported on our shared hosting platform. However, you can set up an SPF record...

 Can I use my Microsoft Exchange server for email?

Yes, if your Exchange server has a static (non-changing) IP address and you know what it is....

 Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

 Do you have an SMTP (outgoing mail) server I can use?

Yes, our outgoing mail server is called: mail.'yourdomain.com' To use it you'll also need...

 Does Hosted Exchange support shared folders?

At present, this feature is not available.

 Email Sending Limits

Below are the usage details for the various methods of using our systems to send email:-...

 How can I add SPF records to my domain name?

There is a generator on theww.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/...

 How can I change my mailbox password?

You can change your mailbox password either in your control panel or by clicking the "Change...

 How can I see email addresses on my email distribution list?

To view, add, amend or remove email addresses from your distribution lists simply log into your...

 How can I sync my Webmail calendar to iCal on my Apple Mac with CalDAV?

iCal supports per-account calendar sync for multiple calendars. To add an account:- - Click...

 How can I sync my Webmail calendar to Microsoft Outlook using CalDAV through WebSync?

To setup Websync with Outlook, you must first download the Websync Plugin which you can find a...

 How can I sync my Webmail calendar to Mozilla Sunbird with CalDAV?

Sunbird supports calendar sync on a per-calendar basis, rather than a per-account basis. In order...

 How can I sync my Webmail calendar to my Android smartphone with CalDAV?

The Android operating system does not support CalDAV sync using the built-in Calendar...

 How can I sync my Webmail calendar to my iPad or iPhone with CalDAV?

To sync your Webmail calendars with an iOS device (eg iPhone, iPad):- - Go to Settings > Mail,...

 How do I configure email using Outlook Express?

To setup Outlook Express to work with your Insight Hosting mail account please follow...

 How do I create a mail box?

Creating mail boxes inside Online Control Panel is nice and easy, and can be done in just 3...

 How do I handle SPAM/UCE/UBE?

Junk mail filters use special technology to strip out junk mail before you receive it. This...

 How do I recover deleted mail in Exchange?

To recover mail that has been removed from the 'Deleted Items' folder in your mailbox, follow the...

 How Do I set up a mailbox in Thunderbird?

1) Go to the 'Tools' menu, and click 'Account Settings'. 2) Under 'Account Actions' select 'Add...

 How do I set up an Exchange mailbox in Entourage?

With the advent of Exchange 2010, Microsoft dropped WebDAV support, switching to Exchange Web...

 How do I set up an Exchange mailbox in Outlook 2010?

There are two ways to set up an Exchange account, automatically and manually. We recommend trying...

 How do I set up an Exchange mailbox in Outlook 2011 (Mac)?

Outlook 2011 has full support for automated setup, so configuring your mailbox is very simple:...

 How do I set up an Exchange mailbox on an iPhone or iPad?

You can setup your iPhone or iPad to receive mail from one of your Exchange mailboxes by...

 How do I set up POP3/IMAP email on an iPhone or iPad?

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows: Go to...

 How do I setup all my email to forward to another email address?

All your email settings can be controlled through your Online Control Panel Control Panel. Simply...

 How do I setup email forwarding?

All email functions can be managed through the Online Control Panel Control Panel > Email...

 How do I setup Mac Mail to access my mailbox?

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note...

 How do the email forwarding and mailboxes options interact?

If you have an individual forwarding and a mailbox for the same address they will both work as...

 How to sync your Sent, Draft and Deleted items IMAP folders on your iPhone or iPad

This article only applies for mailboxes setup as IMAP mailboxes on your iPhone or iPad. If you...

 I am unable to connect to the mail server. Outlook is showing error 0x80042108?

This is a common error code from Outlook which can be caused by the following : • There are...

 I can't receive email right now because it says the mailbox is locked?

Because of the way POP3 works, it's impossible to be logged in to the same mailbox with two...

 I can't send email, but I can receive it.

There is a possibility that your ISP is blocking port 25. Providers like AOL block this to...

 I have received a lot of bounce-back emails for emails I didn't send.

This can mean that a spammer has gained access to your mailbox and is using it to send spam...

 I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why?

At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy...

 I'd like to filter out spam email, is there any way to do this?

Insight Hosting offers effective spam filtering on the server so that unwanted mail never even...

 I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?

Yahoo have extremely strict criteria for accepting email and often defer e-mail if they think...

 I'm sending an email to an external user with a large file attachment and they can't receive it. Why is that?

Several ISP's and hosting companies place restrictions on the size of individual emails that can...

 I've changed the MX record for my domain. Why am I now unable to receive email?

MX Records change where email is delivered for a domain. Insight Hosting offer the flexibility to...

 Is there a limit on attachement sizes when sending via Webmail?

Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments,...

 Is there a size limit for email sent to my account?

There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments...

 Mail doesn't seem to be forwarding when I use the email forwarding option. What can be causing this?

Some ISP do not allow the automatic forwarding of emails. AOL, Yahoo/BT and Gmail are known...

 My E-mails are getting delayed - what is causing this?

If emails are arriving into your Insight Hosting mailbox late, then please ensure that it's not...

 My E-mails are getting delayed - what is causing this?

If emails are arriving into your Insight Hosting mailbox late, then please ensure that it's not...

 My ISP is Telia. I cannot to connect to the outgoing mail server?

Telia requires that customers use their relay of smtprelay1.telia.com as the outgoing server. To...

 Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108 etc.

Errors produced in Outlook and Outlook Express in the form of 0x800***** can be referenced by the...

 Outlook won't save my Exchange mailbox password

In some cases, Outlook will not save an Exchange mailbox password, even when the 'save password'...

 Sending an email from an Exchange mailbox to a specific recipient fails

If you encounter a problem sending an email from your Exchange mailbox to a specific recipient...

 Setting Up Email SMTP Outgoing

Step 1 Open Outlook 2007. Click Tools in the top menu and then click Account Settings. Step 2...

 Setting up my email with Entourage 2004 on Mac OS X

The following will help you set up the email account with Entourage 2004 On the Tools menu,...

 Setting up my email with Mail for Mac OS X 10.4

On the menu bar click Mail, then Preferences, then Accounts and finally click the plus at the...

 The amount of Spam I'm getting has suddenly increased (with Junk Mail filters enabled), why is that?

The principal reasons for suddenly getting more spam despite the Junk Mail Filter being active...

 Unable to send email from iPhone or iPad

If you find you are unable to send email from your iPhone or iPad, it may be because your...

 WebMail - Address Book

Use the address book to store your friends, contacts or important addresses. You can reference...

 WebMail - Calendar

Webmail's calendar allows you to schedule tasks and organise your time. To create a new task,...

 WebMail - Compose/Send Email

To send email via Webmail:- Log in to your account. Click New > New Email Fill in the...

 WebMail - Modifying Settings

Use the "Settings" panel to modify the preferences of your email account. Tailor the email...

 What does the MX record do?

An MX record sets the mail server for a given domain name, directing all email to the correct...

 What is a POP or POP3 box?

POP (or POP3) is an early email protocol used to access mailboxes. It's very simple and remains...

 What is an autoresponder?

This feature allows an email address on your account to automatically respond with a specific...

 What is my email username and password?

The details required to access a mailbox from software on your computer are as follows. The...

 What is my mailbox size?

Standard mailboxes have a capacity of 400Mb - this applies to mailboxes when accessed by POP3,...

 What is SMTP?

SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between...

 What is the difference between POP3 and IMAP4 mail?

All major email clients allow mailboxes to be accessed via either POP3 or IMAP4. These are...

 Why are whitelisted email addresses appearing as spam?

If you have setup your spam settings to change the subject of emails detected as spam to be:...

 Why can't I connect to your mail server? I use Orange, AOL or BT as my ISP.

Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be amongst...

 Why do I get a '550 Relay Not Permitted' error message when sending mail?

In order to send mail through our mail servers, your email client must be configured to use SMTP...

 Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail

If you receive any of these messages when trying to send email, it would appear that outgoing...

 Why do I see an SSL warning when connecting to my mailbox with a mail client?

This is because you are connecting to a shared mail server so the SSL certificate will have a...

 Why does my email bounce with '550 relay not permitted'?

This usually happens because the nameservers on the affected domain have been changed to make the...

 Why have my mail/folders disappeared from webmail?

Occasionally, the thread view in Webmail will make emails apparently disappear - if you disable...

 Why have we seen an increase in the amount of spam / junk email we're getting?

Spam volumes can change from day to day by quite a large amount. If you're suddenly seeing an...

 Why is my mail client downloading duplicates of existing emails?

This issue will only occur when downloading mail via POP3. It is not something to be seriously...